Technical Support Escalations

General Support Services
Technical support for Vlan24.com includes:
  • Trouble Ticket System
  • E-mail Support
  • Telephone Support
  • Instant Chat Support via Skype
  • Escalations Procedure
    1. Open Support Ticket :
    Once a customer opens a support ticket at vlan24.com, our technical staff will acknowledge and respond to support ticket within one hour.

    2. Email Support :
    If a customer does not get a support ticket acknowledgement email within one hour, the customer can send support request to support team at Info@vlan24.com.
    OR
    3. Telephone Support :
    If a customer does not get a support ticket acknowledgement email within one hour, customer can also call our support line at 213)228-3338.

    4. Instant Chat Support :
    It is recommended for our customer to add vlan24.com in their Skype friends list : vlan24@vlan24.com
    Open Support Ticket

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    We would like to offer you a solution to all of your hosting and eBusiness needs.
    We are here to meet the growing needs of your business.
    If you have questions about our services, inquiries about our company, or would like to request a customized quote please contact us.
    Vlan24 Office 1.213.228.3338
    Vlan24 Email info@vlan24.com
    Vlan24 Skype vlan24@vlan24.com
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